Give a remote damage discussion more surrounding context
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For property representatives and remote claims reviewers
A live damage walkthrough can help a remote reviewer understand the surrounding space while asking questions of someone on location. CallPano lets each guest explore the same live panorama independently. Use it as a conversation tool alongside the reviewer’s required evidence and procedures, not as a promise of claim acceptance or coverage.
30 trial participant-minutes. No credit card required to start.
One live environment. Independent views. Each participant chooses where to look, without changing anyone else’s view.
Show the surroundings without treating video as proof of everything
A selected photo or fixed frame may leave a reviewer asking how affected areas relate to the rest of a room. A panoramic conversation can provide that context. It cannot establish a loss’s cause, reveal concealed damage, determine coverage, or guarantee that a reviewer will accept the walkthrough.
Discuss visible damage in context
Show an affected area and its surroundings in the same live view. Ask the on-site person for another position when an object or surface is obscured.
Answer questions during the walkthrough
Keep the person on location and the remote reviewer in a two-way conversation rather than relying only on material captured beforehand.
Let reviewers choose where to look
Each participant can pan and zoom independently within the panorama. A closer view still depends on the camera’s captured detail and physical position.
Plan the evidence separately
Confirm the recipient’s requirements before the session. Supply any required photographs, measurements, reports, or other records through the agreed process.
Check suitability before sharing a sensitive space
Use a compatible Insta360 X4 or X5 webcam setup that supplies a full equirectangular panorama to the browser, not a cropped or reframed flat image. Check firmware, USB mode, computer, browser, audio, and connection quality together before the session. Obtain appropriate permission and check the reviewer’s requirements before sharing property details. A panorama may expose documents, belongings, or people outside the intended subject. Read the Security overview and assess suitability for your own obligations; this page makes no insurer-approval, regulatory-compliance, or evidentiary guarantee. Do not enter an unsafe area for a better view.
From room to live 360° in three steps
- 1
Create a Room
Create your host account and set up a room from the dashboard. Schedule your meeting if you want to arrange it in advance.
- 2
Share the Link
Send the invitation to your participants. Guests use a supported browser without a CallPano account or app download. Test permissions and room access before the session.
- 3
Go Live in 360°
Test an Insta360 X4 or X5 through a compatible webcam mode that supplies full panoramic output, not just a flat webcam feed. Camera firmware, computer, and browser compatibility matter. Once the panorama is working, guests can look around independently.
Start free. Choose the plan that fits.
30 trial participant-minutes for new accounts, not a monthly reset. No credit card required to start.
- Free
- 30trial participant-minutes for new accounts
- Starter
- $29per month
- Pro
- $99per month
- Enterprise
- $299per month
Allowances and limits vary by plan. View Plans for participant-minutes, rooms, and billing details.
Frequently asked questions
Is CallPano approved by my insurer?
This page does not claim approval by any insurer. Ask the insurer or assigned reviewer whether a live panoramic walkthrough is suitable and what separate evidence or procedures they require.
Can a walkthrough determine coverage or guarantee claim acceptance?
No. CallPano provides live video conversation. Coverage, valuation, causation, and acceptance are determined through the relevant policy and claims process, not by the calling tool.
Will panoramic video reveal all damage?
No. Concealed damage, small defects, moisture, and other conditions may not be visible or assessable in the video. The reviewer may need close-up images, measurements, specialist testing, or an on-site inspection.
Does CallPano supply a certified evidence record?
This walkthrough workflow does not promise certified evidence, chain of custody, or a recording archive. Agree on documentation requirements with the recipient and use their approved process for retaining and submitting records.
What equipment is needed for a panoramic damage walkthrough?
Use a compatible Insta360 X4 or X5 webcam setup that supplies a full equirectangular panorama to the browser, not a cropped or reframed flat image. Check firmware, USB mode, computer, browser, audio, and connection quality together before the session. Guests can view in a supported browser without their own panoramic camera or headset. Test image detail in the actual lighting conditions.
What should I check before showing a damaged property?
Confirm access permission, the reviewer’s requirements, and whether sharing the space is appropriate. Keep sensitive information out of view where possible and follow on-site safety guidance. Never enter an unstable or hazardous area just to continue a call.
Agree on the walkthrough before starting the call
Check the reviewer’s requirements, plan a safe route, and test the camera and browser together before sharing a damage walkthrough.
No credit card required to start.